Refund & Cancellation Policy

At Ultimate Man, we strive to ensure that every purchase meets your expectations. If for any reason you are not satisfied with your order, this policy outlines the steps to request a return, exchange, or refund, as well as the conditions and timelines that apply.

REFUND POLICY

1. How to Request a Return or Exchange

You may request a return or exchange within 15 days of receiving your order. To initiate a request, please contact us via any of the following:

  • Email: Send a request from your registered email address to support@ultimateman.com
  • Phone: Call us at +91 99997 87266 during business hours.

2. What Can Be Returned

2.1 Defective or Wrong Items

If you receive a defective product or an incorrect item, we will arrange a reverse pickup from your delivery address. If pickup service is not available at your location, you will be required to self-ship the product to our return address.

2.2 Colour Variation or Preference Issues

If the return is due to colour variation, design preference, or simply not liking the product, the item must be self-shipped to our return address. Pickup service will not be arranged in such cases.

2.3 All Other Return Reasons

For all other return or exchange reasons not related to a defect or incorrect item, self-shipping to our warehouse is mandatory.

3. Return Exceptions

The following items are not eligible for return or exchange:

  • Custom stitched or custom printed products;
  • "Mystery Box" products;
  • Bulk orders exceeding 10 items — only 30% of such orders are eligible for return;
  • Products that have already been exchanged once — exchanges can only be processed one time per order.

4. Return Process

  1. Submit your return request by contacting us via email or phone as outlined in Section 1.
  2. You will receive a return approval response within 2–4 business days.
  3. Once approved, choose one of the following return methods:
  • Self-ship to our return address (full product price refunded); or
  • Arrange a reverse pickup with us (a handling fee of Rs. 150 will be deducted from your refund). Please record a video of the reverse pickup handover for your reference.
  1. Once we receive the item and verify its condition, your refund will be processed within 2–3 business days.

Please Note: Only the product price will be refunded. Original shipping charges are non-refundable. In cases where our logistics partner is unable to service your pin code for reverse pickup, self-shipping will be required.


5. Conditions for Returns

All returned items must meet the following conditions:

  • Items must be unused, unwashed, and in their original condition;
  • All original tags, labels, boxes, and packaging must be intact;
  • The return request must be submitted within 15 days of delivery.

6. Mode of Refund

6.1 Online Payment Orders

Refunds for orders paid via UPI, Credit/Debit Card, or Net Banking will be credited back to the original payment method. The refund typically reflects within 5–7 business days, depending on your bank or payment provider.

6.2 Cash on Delivery (COD) Orders

Refunds for COD orders will be processed via bank transfer. Once your return is approved, our team will request your bank account details to facilitate the transfer directly to your account.

7. Important Notes

7.1 Tampered or Altered Parcels

We are unable to process refunds or returns if you have accepted a parcel that is visibly tampered with, opened, or shows any signs of alteration — including any unauthorised tape applied to the outside of the package. Please inspect your parcel carefully before accepting delivery.

7.2 Video Proof for Incorrect Product Returns

If you are returning a product due to an incorrect or incomplete fulfilment, video proof is mandatory. The video must clearly show the product(s) received, any discrepancies or damage, and the condition of the packaging at the time of opening.

8. Order Marked as Delivered but Not Received

If your order status shows "Delivered" but you have not received the package, please notify us immediately by emailing support@ultimateman.com within 24 hours of the delivery status update.

Reports made after 24 hours may not be investigated by our logistics partner as per their policy. Once your complaint is received within the specified timeframe, please allow 7 to 15 working days for the logistics partner to complete their investigation.

The outcome of the investigation will determine the next course of action, and you will be kept informed throughout the process.

CANCELLATION POLICY

9. How to Cancel an Order

You may cancel your order within 5 hours of placing it, provided that the order has not yet been moved for procurement or dispatch. To cancel, please email us at support@ultimateman.com with your order number and reason for cancellation in the subject line.

Once tracking information has been updated or the order has been dispatched, cancellation requests will not be accepted. Orders that have already been shipped cannot be cancelled; however, you may return the product in accordance with our Refund Policy above.

10. Cancellation Refunds

  • If your order is cancelled within 5 hours of placing it and before it is moved for procurement, you will receive a full refund within 7 business days.
  • If your order cannot be processed, procured, or shipped due to unforeseen circumstances on our end, it will be cancelled and you will receive a full refund.

11. Return to Origin (RTO) Policy

If a customer refuses to accept the order at the time of doorstep delivery, the shipment will be returned to our warehouse (RTO). In such cases, a refund will be processed after deducting Rs. 60 as shipping charges. The remaining amount will be credited to the customer's bank account.

12. Contact Us

For any return, exchange, refund, or cancellation queries, please contact our support team:

  • Email: support@ultimateman.com
  • Phone: +91 99997 87266
  • Website: www.ultimateman.com
  • Address: House No-10, Pachola Mohalla, Jonapur, New Delhi - 110047